Hp photosmart c310 scan mac
Warranty end date: Warranty removed from product: This product was designated to be returned to HP. Thus, the warranty has been removed from this product. Warranty withdrawn refurbished product: Product sold by third party: This product was sold by a third party. Any warranty support needed would be completed by the third party that sold the product. Product has been exchanged: This product has been exchanged for a new or refurbished product. Please use the product number and serial numbers of the new product to validate warranty status. Product sold without warranty: This product was sold by a reseller.
Any warranty support needed would be completed by the reseller that sold the product. The serial number provided does not match the previously selected product.
Try starting scan from computer' error message displays on the touch screen. If you cancel the scan and try to scan again, the error message displays again. Windows Follow these steps in the order presented to resolve the issue for printers connected to a computer with Windows. Solution one: Download and run a HP Print and Scan Doctor The tool diagnoses and resolves common scanning problems and communication problems.
Follow these steps to download, and then run the tool. Step one: Download the tool. Step two: Run the tool. Turn on the printer, if it is not already on. If your printer is not listed, make sure the printer is turned on and connected, click My product is not listed , and then click Retry. If a connection problem is detected, click the method being used to connect the printer, follow the instructions on the screen, and then click Retry.
Depending on the issue found, click Fix Printing or Fix Scanning to start diagnosing the cause of the issue. Step three: Resolve diagnosed scanning problems. In the Print and Scan Doctor results screen, view the list of actionable results. If you see white checkmarks , the printer passed the tests. If you see a white wrench , Print and Scan Doctor found an issue and repaired it.
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If you see yellow exclamation points , the test failed and required user action, but the step was skipped. If you see a red X , follow the on-screen instructions to resolve the issue. Follow the on-screen instructions in the scanning software to perform the test. If you click Skip and are not experiencing additional issues, click Quit to exit the tool. If you click Skip and are still experiencing scanning issues, click Support and Troubleshooting for support that is tailored to your scanner, or click HP Support Forum for help from other HP customers.
Step four: Try to scan again Try to scan again. If these steps resolved the issue , you do not need to continue troubleshooting. Solution two: Reset the product Follow these steps to reset the product, and then try to scan again. Press the Power button to turn on the product. With the product turned on , disconnect the power cord from the rear of the product. If the product does not turn on by itself, press the Power button to turn it on. Solution three: Do not try to scan again until you are instructed to do so.
If you have more than one HP printer connected to your computer, select the model with the error from the sidebar. If a green check mark displays under the name of your HP product, try to scan to see if the issue is resolved. If a green check mark does not display under the name of your HP product, continue to the solution to Make sure the full feature software is installed on your computer.
Solution four: Make sure the full feature software is installed on your computer The full feature software must be installed on your computer to scan from the control panel of your HP product. Follow these steps to make sure the full feature software is installed on your computer. If the HP Digital Imaging icon displays in the notification area, the full feature software is installed.
Continue to the next solution. If the HP Digital Imaging icon does not display in the notification area, the full feature software is not installed. Continue to the step to Install the full feature software. Install the full feature software. Turn on the printer.
Disconnect the USB cable from the printer, if necessary. The software installation prompts you to connect the cable if needed. If a Let's identify your product to get started page displays, click Printer , type your printer model number, and then click Submit. If you need to change the operating system, click Change , select your version, and then click Change.
Under the Driver heading, click Download for the full software package, or click Basic Drivers for other driver options. Try to scan again Try to scan from the printer control panel. If these steps resolved the issue, you do not need to continue troubleshooting. Mac Follow these steps in the order presented to resolve the issue for printers connected to a Mac computer. Check the HP product status Follow these steps to check the status of the HP product, and then try to scan again. From the Apple menu, choose System Preferences.
Find the colored circle next to your product in the Printers list. A green circle indicates your product is online and ready to print. Continue to the next step. A red circle indicates a possible issue with the connection. Continue to the solution to Make sure the full feature software is installed on your computer. If the HP Utility displays in the dock, the full feature software is installed. If the HP Utility does not display in the dock, the full feature software is not installed.
Continue to the step to the next step. Check your connection A functioning connection is required to complete a scan.
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Follow these steps to check for Ethernet and wireless connection issues. Some of the following solutions require you to restart the computer. Consider bookmarking this page on your Web browser, so that you can reference it after restarting the computer. Restart the computer, HP product, and network router If you just installed the HP software, make sure that the software installation completed.
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Click Next or Finish on any remaining setup screens. If you do not see any software setup screens, the software installation completed.
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If the product does not turn off, disconnect the power cord from the rear of the product, wait for it to turn off completely, and then reconnect the power cord. If you use a network router or access point, disconnect the power cable from the router or access point, wait 60 seconds, and then reconnect the cable.
Check your connection Follow these steps to make sure that the product properly connects to your computer.
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